Last updated: Apr 27, 2025
BetterSign (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our digital signature platform and related services (“Service”).
1. Information We Collect
Personal Information: Name, email address, phone number, billing details, and other information you provide when registering or using our Service.
Usage Data: Information about how you use BetterSign, including device data, IP address, browser type, and interaction logs.
Communication Data: Messages and notifications sent to you, including SMS messages related to document transactions.
2. How We Use Your Information
To provide, operate, and improve our Service.
To send you SMS notifications about pending documents and related activities.
To communicate important updates, billing, and support information.
To comply with legal obligations and protect our rights.
To personalize your experience and tailor our Service.
3. SMS Communications
By providing your phone number, you consent to receive SMS notifications from BetterSign.
Message frequency depends on your activity and preferences.
Standard messaging and data rates may apply.
You can opt out anytime by following opt-out instructions in SMS messages or via your account settings.
4. Data Sharing and Disclosure
We do not sell or rent your personal information to third parties.
We may share your data with trusted service providers (e.g., payment processors, CRM integrations) solely to provide and improve our Service.
We may disclose information to comply with legal requirements or protect rights.
5. Data Security
We implement industry-standard security measures to protect your data from unauthorized access, alteration, or disclosure.
However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information as long as necessary to provide the Service, comply with legal obligations, and resolve disputes.
You may request deletion of your data by contacting us (see Contact section).
7. Your Rights
Depending on your jurisdiction, you may have rights regarding your personal data, including:
Accessing the information we hold about you.
Correcting inaccurate data.
Requesting deletion or restriction of your data.
Objecting to processing and withdrawing consent where applicable.
Please contact us to exercise these rights.
8. Children’s Privacy
Our Service is not intended for children under 13 (or the applicable age in your region). We do not knowingly collect data from children.
9. Changes to This Policy
We may update this Privacy Policy occasionally. We will notify you of significant changes by email or on our website. Continued use of BetterSign after updates means you accept the revised policy.
10. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us at: support@bettersign.online.
